Returns & Exchanges

At Willow Park Wines & Spirits, we strive for excellence in every bottle; however, if you receive a product that is corked or defective, we offer exchanges or store credit within 30 days of purchase with a valid receipt.

Return Process

• 1.
  Verify Eligibility

  Ensure the bottle is at least 75% full and was purchased within the last 30 days, as we cannot accept returns on empty bottles or expired items.

• 2.
  Gather Documentation

  Locate your original paper receipt or digital order confirmation to verify the transaction details and purchase price.

• 3.
  Visit a Location

  Bring the defective product and your proof of purchase to any Willow Park Wines & Spirits retail outlet for a physical inspection by our sommelier team.

• 4.
  Receive Resolution

  Once the product is verified as defective, you will receive an immediate exchange for the same item or a store credit for future use.